Confidentiality

Privacy Policy

www.makemymask.co

Julie Pernet

Site type: e-commerce

1. Introduction
This privacy policy aims to inform you about the collection, use, and protection of your personal data when you use our website www.makemymask.co. By using our site, you agree to the practices described in this policy.

2. Data Controller
The data controller is:
MakeMyMask
Company Name: MakeMyMask
Address: 19 rue Henry Bordeaux 74000 Annecy
Email for privacy inquiries: client@makemymask.com

3. Personal data we collect
We collect several types of personal data when you interact with our site:

  • Identification data: Name, surname, email address, phone number.
  • Order data: Purchase history, viewed products, payment information (encrypted).
  • SMS related data: Phone number, consent to receive SMS, and messages sent.
  • Navigation data: Technical information regarding your visit to our site, such as your IP address, browser type, operating system, pages viewed, links you clicked on, and the duration of your visit.
  • Cookie related data: We use cookies to improve your browsing experience and to collect information about the use of our site. For more details, please see our cookie policy.

4. Use of personal data
The personal data collected is used for:

  • Managing your orders and processing payments.
  • Sending communications by email and SMS (product information, promotions, events, order tracking).
  • Managing your user account (creation and management of your profile, processing returns and exchanges).
  • Improving our website and user experience (analyzing website traffic, sending personalized content).
  • Responding to any requests or customer support inquiries.
  • Sending promotional offers and newsletters, if you have given your consent.

5. Data Sharing
Personal data may be shared with external service providers such as:

  • Klaviyo for sending SMS and emails.
  • Payment providers for transaction processing.
  • Logistics partners for shipping your orders.

We ensure that these providers comply with current legislation on personal data protection.

6. Your rights regarding your personal data
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access: You have the right to request a copy of your personal data that we hold.
  • Right to rectification: You have the right to correct any inaccurate or incomplete personal data.
  • Right to erasure: You can request the erasure of your personal data in certain circumstances.
  • Right to withdraw consent: You can withdraw your consent to the processing of your personal data at any time.
  • Right to object: You can object to the use of your data for marketing purposes.
  • Right to data portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to lodge a complaint: If you believe your rights are being violated, you can lodge a complaint with the CNIL (French Data Protection Authority).

To exercise these rights, you can contact us at the following address:
Email: client@makemymask.com

7. Data Retention Period
We retain your personal data for the period necessary to manage your order and associated services (including customer service), as well as for any legal obligations (e.g., retention of accounting data). Data related to SMS and marketing emails will be retained until you unsubscribe from these services.

8. Data Security
We implement technical and organizational measures to ensure the security and confidentiality of your personal data. This includes protection against unauthorized access, loss, or accidental disclosure.

9. Use of Cookies
To improve your user experience, we use cookies. These help us personalize content, analyze site usage, and display tailored advertisements. You can configure your browser to refuse cookies, but this may affect certain site functionalities.

10. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with an updated revision date. We encourage you to regularly consult this policy to stay informed of the latest updates.

11. Consent to SMS Use
By subscribing to our SMS service, you consent to the collection and use of your personal data for sending text messages via Klaviyo. You can unsubscribe at any time by sending the keyword STOP.