Terms and Conditions

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Preamble

These general terms and conditions of sale apply to all sales concluded on the MakeMyMask.ch website.

The website www.makemymask.ch is a service of:

• MakeMyMask SARL company
• located at 14E CHEMIN DE MANCY 1222 VESENAZ
• website URL: www.makemymask.ch
• email: client@makemymask.com
• Number: CHE-423.299.154
• Phone: +33 6 44 60 68 74

The MakeMyMask website sells the following products: Natural Hair Care.

The site is hosted by:
Shopify Inc.
151 O’Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada

Website: www.shopify.com

The customer declares to have read and accepted the general terms and conditions of sale before placing their order. The validation of the order therefore constitutes acceptance of the general terms and conditions of sale.

Article 1 - Principles

These general terms and conditions express the entirety of the parties' obligations. In this sense, the buyer is deemed to accept them without reservation.

These general terms and conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to in-store sales or through other distribution and marketing channels.

They are available on the MakeMyMask website and will prevail, if applicable, over any other version or any other contradictory document.

The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to modify its general terms and conditions from time to time. They will be applicable as soon as they are put online.

If a sales condition were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in Switzerland.

These general terms and conditions of sale are valid until January 30, 2022.

Article 2 - Content

These general terms and conditions aim to define the rights and obligations of the parties within the framework of the online sale of goods offered by the seller to the buyer, from the MakeMyMask website.

These conditions only concern purchases made on the MakeMyMask website and delivered exclusively in mainland France or Corsica. For any delivery to overseas territories or abroad, a message should be sent to the following e-mail address: client@makemymask.com.

These purchases concern the following products: Natural Hair Care.

Article 3 - Pre-contractual information

The buyer acknowledges having been informed, prior to placing their order and concluding the contract, in a clear and understandable manner, of these general terms and conditions of sale and of all the information listed in Article L. 221-5 of the Consumer Code.

The following information is transmitted to the buyer in a clear and understandable manner:

- the essential characteristics of the goods;

- the price of the goods and/or the method of calculating the price;

- if applicable, all additional costs of transport, delivery or postage and all other possible incidental costs;

- in the absence of immediate execution of the contract, the date or the deadline by which the seller undertakes to deliver the goods, whatever their price;

- information relating to the seller's identity, its postal, telephone and electronic contact details, and its activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and methods of implementing guarantees and other contractual conditions.

Article 4 - The order

The buyer has the possibility to place their order online, from the online catalog and by using the form provided, for any product, within the limits of available stock.

The buyer will be informed of any unavailability of the ordered product or item.

For the order to be validated, the buyer must accept, by clicking in the indicated place, these general conditions. They must also choose the delivery address and method, and finally validate the payment method.

The sale will be considered final:

- after the seller has sent the buyer confirmation of the acceptance of the order by e-mail;

- and after the seller has collected the full price.

Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be dealt with in the context of a possible exchange and the guarantees mentioned below.

In certain cases, notably default of payment, incorrect address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.

For any question regarding the tracking of an order, the buyer can send an email to the seller at the following email address: client@makemymask.com.

Article 5 - Electronic signature

The online provision of the buyer's credit card number and the final validation of the order will constitute proof of the buyer's agreement:

- the exigibility of the sums due under the purchase order;

- signature and express acceptance of all operations carried out.

In the event of fraudulent use of the credit card, the buyer is invited, as soon as this use is noted, to contact the seller by email at client@makemymask.com.

Article 6 - Order confirmation

The seller provides the buyer with an order confirmation by electronic mail.

MakeMyMask reserves the right to cancel any order, including after confirmation and/or payment, before it leaves for logistical preparation, in the following cases:

• Obvious error in price, wording, or display (derisory price, unauthorized cumulation of discounts, etc.);

• Computer bug / technical anomaly (in particular stacking of promotional codes or inconsistent pricing);

• Suspicion of fraud or refused/disputed payment;

• Stockout or inventory error making delivery impossible within a reasonable time;

• Non-compliance with the T&Cs (abnormal order, atypical quantities, unauthorized resale, incomplete or inaccurate information);

• Force majeure as defined by law.

In case of cancellation by the Seller, the Customer is fully reimbursed for the sums paid using the original payment method within a maximum of 14 days. The Customer will be informed by email and, if applicable, invited to re-order at the correct price.

Article 7 - Proof of transaction

The computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Article 8 - Product information

The products governed by these general terms and conditions are those listed on the seller's website and indicated as sold and shipped by the seller. They are offered within the limits of available stock.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller's liability cannot be engaged.

Product photographs are not contractual.

Article 9 - Prices

The seller reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to availability on that date.

Prices are indicated in CHF. They do not include delivery costs, which are charged extra and indicated before the order is validated. Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the price of products in the online store.

If one or more taxes or contributions, notably environmental, were to be created or modified, whether upwards or downwards, this change may be reflected in the selling price of the products.

Article 10 - Payment method

This is an order with payment obligation, which means that placing the order implies payment by the buyer.

To pay for their order, the buyer has, at their choice, all the payment methods made available by the seller and listed on the seller's website. The buyer guarantees to the seller that they have the necessary authorizations to use the payment method chosen by them, when validating the purchase order. The seller reserves the right to suspend any order processing and any delivery in the event of refusal of credit card payment authorization by officially accredited organizations or in the event of non-payment. The seller notably reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid a previous order in full or in part or with whom a payment dispute is ongoing.

The price is paid in full on the day of the order, according to the following terms:

- credit card

- payment in installments via SCALAPAY

Article 11 - Product availability - Refund - Resolution

Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the homepage of the site, shipping times will be, within the limits of available stock, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.

For deliveries in Switzerland, the deadline is a maximum of 4 weeks from the day after the buyer placed their order, according to the following terms: POST CH. At the latest, the deadline will be 30 working days after the conclusion of the contract.

In case of non-compliance with the agreed delivery date or deadline, the buyer must, before terminating the contract, enjoin the seller to execute it within a reasonable additional period.

Failing execution at the expiration of this new period, the buyer may freely terminate the contract.

The buyer must carry out these successive formalities by registered letter with acknowledgment of receipt or by a writing on another durable medium.

The contract will be considered terminated upon receipt by the seller of the letter or writing informing it of this termination, unless the professional has performed in the meantime.

However, the buyer may immediately terminate the contract if the dates or deadlines mentioned above constitute an essential condition of the contract for them.

In this case, when the contract is terminated, the seller is obliged to refund the buyer the full amount paid, at the latest within 14 days following the date on which the contract was terminated.

In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer will then have the choice to request either a refund of the sums paid within 14 days at the latest of their payment, or an exchange of the product.

Article 12 - Delivery methods

Delivery means the transfer to the consumer of physical possession or control of the goods. Ordered products are delivered according to the terms and deadlines specified above.

Products are delivered to the address indicated by the buyer on the order form; the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at their request, obtain an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.

If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow the package to be collected at the indicated place and time.

If the customer does not collect their package within the time limit set by the carrier (relay point, post office or any other delivery method), and it is returned to MakeMyMask, two options are available to the customer:

1️⃣ A credit note valid for 12 months in the store

The customer can request a credit note for the amount of their order (excluding delivery costs).
This credit note is valid for 12 months across the entire online store.

In this case, no return fees will be applied.

2️⃣ A refund

The customer can request a refund of the order amount.

In this case, the logistical costs associated with the return of the package due to non-collection will be deducted from the refund, representing a flat fee of 5CHF corresponding to the return and logistical processing fees charged by the carrier.

The refund will be made via the same payment method used during the order within a maximum of 14 days following the reception of the returned package.

If, at the time of delivery, the original packaging is damaged, torn, or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused as opened or damaged).

The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by their signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products...).

This verification is considered to have been carried out as soon as the buyer, or a person authorized by them, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the legal notices of the site.

If products need to be returned to the seller (due to theft or damage by the carrier or poor quality), a return request must be submitted to the seller within 14 days of delivery. Any claims made outside of this period will not be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Article 13 - Delivery Errors

The buyer must report any delivery error and/or non-conformity of products in nature or quality compared to the indications on the order form to the seller on the day of delivery or at the latest on the first business day following delivery. Any claim made beyond this period will be rejected.

The claim can be made, at the buyer's choice:

- by email to the following address: client@makemymask.com

Any claim not made according to the rules defined above and within the given deadlines cannot be taken into account and will release the seller from any liability towards the buyer.

Upon receipt of the claim, the seller will assign an exchange number to the product(s) concerned and communicate it to the buyer by email. The exchange of a product can only take place after the exchange number has been assigned.

In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by parcel to the home address, at the following address:

MAKEMYMASK SARL

Return costs are borne by the seller in case of seller's fault or error.

Article 14 - Product Warranty

14-1 Legal Warranty of Conformity

The seller guarantees the conformity of the goods sold to the contract, allowing the buyer to make a claim under the legal warranty of conformity provided for in Articles L. 217-4 and following of the Consumer Code.

In the event of implementation of the legal warranty of conformity, it is recalled that:

- the buyer has a period of 2 years from the delivery of the goods to act;

- the buyer can choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;

- the buyer does not have to prove the non-conformity of the goods during the 24 months in the case of new goods (6 months in the case of second-hand goods), following the delivery of the goods.

14-2 Legal Warranty against Hidden Defects

In accordance with Articles 1641 and following of the Civil Code, the seller guarantees against hidden defects that may affect the goods sold. It will be up to the buyer to prove that the defects existed at the time of sale of the goods and are of a nature to render the goods unfit for their intended use. This warranty must be implemented within two years from the discovery of the defect.

The buyer can choose between rescission of the sale or a reduction in price in accordance with Article 1644 of the Civil Code.

 

Article 15 - Right of Withdrawal

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, consumers have a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to justify their decision or incur penalties.

Specific Exceptions (cosmetics):

• Sealed products: Cosmetic products that have been unsealed after delivery cannot be returned for reasons of hygiene or health protection.
• Sealed products, i.e., all products that have been tried, tested, opened, used, and removed from their secondary packaging (paper case). E.g.: A used brush.

Notification:

• The consumer must inform the seller of their decision to withdraw before the end of the period, in writing (email: client@makemymask.com or by mail to 14e chemin de mancy 1222 vesenaz) using the following withdrawal form:

WITHDRAWAL FORM

To the attention of [Company Name]
Address: [postal address]
Email: [email]

I hereby notify you of my withdrawal from the contract for the sale of the following product:
- Product(s) concerned: [Name and reference of products]
- Ordered on: [date]
- Received on: [date]
- Customer name: [Name]
- Customer address: [Full address]

Date: [date]
Signature

Return of products

• Return period:

  • Once the withdrawal is notified, the consumer has an additional 14 days to return the product.

• Product condition:

  • Products must be returned in their original, unused condition, and, if applicable, with their seal intact.

• Return costs:

  • Under no circumstances can shipping or return costs be reimbursed. Return costs are borne by the buyer.

    In the event of a parcel not received or not collected at a relay point due to personal reasons on the part of the buyer, no refund of shipping costs will be made.

  • If the customer returns one or more products from a bundle, protocol, or promotional offer including a global discount, the following conditions apply:

    • • Products kept by the customer will be recalculated at the individual public price (full price).

      • The refunded amount will correspond only to the products actually returned, after recalculation of the price of the retained products at full price.

    This rule avoids complex calculations related to global discounts applied to bundles or protocols.

• Return address:

  • Return to: MAKEMYMASK 14e chemin de mancy 1222 vesenaz SWITZERLAND

Refund

• Refund period:

  • The refund must be made within 14 days of receipt of the returned product or proof of shipment, whichever comes first.

• Refunded amount:

  • The seller must refund the price of the product as well as the initial delivery costs (within the limit of the cheapest standard delivery method offered). Additional costs related to an express or premium delivery method are not refunded.

• Refund method:

  • The refund will be made via the same payment method as that used during the purchase, unless otherwise agreed with the consumer.

Article 16 - Force Majeure

All circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions are considered causes for exemption from the parties' obligations and lead to their suspension.

The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as their disappearance.

Are considered cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by them, despite all reasonably possible efforts. Expressly, are considered cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, interruption of telecommunication networks or difficulties specific to external telecommunication networks to customers.

The parties will approach each other to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.

Article 17 - Intellectual Property

The content of the website remains the property of the seller, sole owner of the intellectual property rights to this content.

Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

Article 18 - Information Technology and Freedoms

Personal data provided by the buyer is necessary for the processing of their order and the establishment of invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The processing of information communicated via the MakeMyMask website has been declared to the CNIL.

The buyer has a permanent right of access, modification, rectification and opposition concerning the information concerning them. This right can be exercised under the conditions and according to the modalities defined on the MakeMyMask website.

Article 19 - Partial Non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent court, the other stipulations will retain all their force and scope.

Article 20 - Non-waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 21 - Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22 - Contract Language

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in case of dispute.

Article 23 - Mediation and Dispute Resolution

The buyer may resort to conventional mediation, particularly with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The name, contact details and email address of the mediator are available on our website.

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and professionals in the European Union. This platform is accessible via the following link: https://webgate.ec.europa.eu/odr/.

Article 24 - Applicable Law

These general conditions are subject to the application of French law. The competent court is the judicial court.

This applies to both substantive and procedural rules. In case of dispute or claim, the buyer will first contact the seller to obtain an amicable solution.

Article 25 - Protection of personal data

Data collected

The personal data collected on this site are as follows:

- account opening: when creating the user's account, their name; first name; email address; phone number; postal address; answers to diagnostic questions

- connection: when the user connects to the website, it records, in particular, their name, first name, connection, usage, location data and payment-related data;

- profile: the use of the services provided on the website allows for the creation of a profile, which may include an address and a phone number;

- payment: within the framework of payment for products and services offered on the website, it records financial data relating to the user's bank account or credit card;

- communication: when the website is used to communicate with other members, data concerning the user's communications are temporarily stored;

- cookies: cookies are used when using the site. The user has the option to disable cookies from their browser settings.

Use of personal data

The personal data collected from users is intended to provide the website's services, improve them, and maintain a secure environment. More specifically, the uses are as follows:

- access and use of the website by the user;

- management of the website's operation and optimization;

- organization of the terms of use of payment services;

- verification, identification, and authentication of data transmitted by the user;

- offering the user the possibility to communicate with other users of the website;

- implementation of user assistance;

- personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;

- prevention and detection of fraud, malware (malicious software) and management of security incidents;

- management of possible disputes with users;

- sending commercial and advertising information, according to the user's preferences.

Sharing of personal data with third parties

Personal data may be shared with third-party companies in the following cases:

- when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;

- when the user publishes information accessible to the public in the free comment areas of the website;

- when the user authorizes a third-party website to access their data;

- when the website uses the services of providers to provide user assistance, advertising, and payment services. These providers have limited access to the user's data within the framework of the execution of these services and have a contractual obligation to use them in accordance with the provisions of the applicable regulations regarding the protection of personal data;

- if required by law, the website may transmit data to respond to claims made against the website and comply with administrative and judicial procedures;

- if the website is involved in a merger, acquisition, asset sale, or receivership procedure, it may be required to sell or share all or part of its assets, including personal data. In this case, users would be informed before the personal data is transferred to a third party.

Security and Confidentiality

The website implements organizational, technical, software, and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the internet is not a completely secure environment, and the website cannot guarantee the security of transmitting or storing information over the internet.

Implementation of User Rights

In accordance with applicable personal data regulations, users have the following rights, which they can exercise by making a request to the following address: client@makemymask.com.

• Right of access: they can exercise their right of access to know what personal data concerning them is held. In this case, before implementing this right, the website may request proof of the user's identity to verify its accuracy.
• Right of rectification: if the personal data held by the website is inaccurate, they can request that the information be updated.
• Right to erasure: users can request the erasure of their personal data, in accordance with applicable data protection laws.
• Right to restriction of processing: users can request the website to restrict the processing of personal data in accordance with the hypotheses provided by the GDPR.
• Right to object to processing: users can object to their data being processed in accordance with the hypotheses provided by the GDPR.
• Right to data portability: they can request that the website provide them with the personal data they have provided to transmit it to a new website.

Changes to this clause

The website reserves the right to make any changes to this clause relating to personal data protection at any time. If a change is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, they have the option to delete their account.

 

 

 

 

 

 

 

Appendix:

 

Consumer Code

 

Article L. 217-4: "The seller delivers goods that conform to the contract and is liable for any conformity defects existing at the time of delivery.

He is also liable for conformity defects resulting from the packaging, assembly instructions or installation when the latter was assigned to him by the contract or was carried out under his responsibility."

 

Article L. 217-5: "The goods conform to the contract:

1° If they are fit for the purpose ordinarily expected of similar goods and, where applicable:

- if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- if they exhibit the qualities that a buyer can legitimately expect given the public statements made by the seller, by the producer or by their representative, particularly in advertising or labeling;

2° Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, brought to the seller's attention and which the seller has accepted."

 

Article L. 217-6: "The seller is not bound by the public statements of the producer or their representative if it is established that they were unaware of them and could not legitimately have been aware of them."

 

Article L. 217-7: "Conformity defects that appear within a period of twenty-four months from the delivery of the goods are presumed to have existed at the time of delivery, unless proven otherwise. For second-hand goods, this period is set at six months. The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged conformity defect."

 

Article L. 217-8: "The buyer is entitled to demand conformity of the goods to the contract. However, they cannot contest conformity by invoking a defect that they knew or could not have been unaware of when they entered into the contract. The same applies when the defect originates from materials they supplied themselves."

 

Article L. 217-9: "In the event of a conformity defect, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the importance of the defect. They are then obliged to proceed, unless impossible, according to the option not chosen by the buyer."

 

Article L. 217-10: "If the repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same faculty is open to them: 1° If the requested, proposed or agreed solution pursuant to Article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be implemented without major inconvenience for them given the nature of the goods and the use they seek. However, the sale cannot be rescinded if the conformity defect is minor."

 

Article L. 217-11: The application of the provisions of Articles L. 217-9 and L. 217-10 shall be without any cost to the buyer. These same provisions do not preclude the award of damages.

 

Article L. 217-12: "The action resulting from a lack of conformity is time-barred after two years from the delivery of the goods."

 

Article L. 217-13: "The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as provided for in Articles 1641 to 1649 of the Civil Code or any other contractual or non-contractual action recognized by law."

 

Article L. 217-14: "The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the Civil Code.

 

Article L. 217-15: "Commercial guarantee means any contractual commitment by a professional to the consumer for the reimbursement of the purchase price, the replacement or repair of the good or the provision of any other service related to the good, in addition to its legal obligations to guarantee the conformity of the good.
The commercial guarantee is subject to a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope, as well as the name and address of the guarantor.
Furthermore, it clearly and precisely states that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in Articles L. 217-4 to L. 217-12 and by that relating to defects in the item sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code.
The provisions of Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, are fully reproduced in the contract.
In case of non-compliance with these provisions, the guarantee remains valid. The buyer is entitled to rely on it."

 

Article L. 217-16: "When the buyer requests the seller, during the commercial guarantee granted to them when acquiring or repairing movable goods, a repair covered by the guarantee, any period of immobilization of at least seven days shall be added to the remaining guarantee period.

This period runs from the buyer's request for intervention or from the goods being made available for repair, if this availability is subsequent to the request for intervention."

 

Civil Code

 

Article 1641: "The seller is bound by the warranty against hidden defects of the sold item that render it unfit for the use for which it was intended, or that so diminish this use that the buyer would not have acquired it, or would have given only a lesser price for it, had they known of them."

 

Article 1648: "The action resulting from redhibitory defects must be brought by the acquirer within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of forfeiture, within one year following the date on which the seller can be discharged from apparent defects or non-conformities."

 

Instagram Contest Rules

Article 1: Organization MakeMyMask (hereinafter referred to as "the Organizer") is organizing a contest on Instagram.

Article 2: Eligibility Requirements The contest is open to all adults residing in SWITZERLAND, with the exception of the Organizer's staff members and their families. Participation is free and without obligation to purchase.

Article 3: Participation Methods To participate in the contest, participants must:

1. Follow the @MakeMyMask Instagram account.
2. Like the contest post.
3. Tag two friends in the comments section of the contest post.
4. Share the contest post in their story, tagging @MakeMyMask.

Article 4: Winner Selection The winner will be drawn at random from all participants who have met the participation requirements.

Article 5: Prize The winner will receive a prize that is neither exchangeable, refundable, nor transferable. The Organizer reserves the right to substitute the prize with another of equivalent value if unavailable.

Article 6: Winner Announcement The winner will be notified by private message on Instagram and must respond within 7 days to confirm acceptance of the prize. If the winner does not respond within this period, a new drawing will be held.

Article 7: Use of Personal Data Personal data collected during participation in the contest is necessary for the management of the contest. It is intended exclusively for the Organizer and will not be sold or transferred to third parties. In accordance with the Data Protection Act, each participant has a right to access, rectify, and delete data concerning them.

Article 8: Responsibility The Organizer shall not be held responsible in cases of force majeure or events beyond its control that disrupt the smooth running of the contest and may lead to its cancellation or modification.

Article 9: Acceptance of the Rules Participation in this contest implies full and complete acceptance of these rules by the participants. Any fraud or attempted fraud will result in the immediate exclusion of the participant.

Article 10: Contact For any questions or complaints regarding the contest, participants can contact the Organizer at the following address: client@makemymask.com

Article 11: Applicable Law These rules are governed by French law. Any dispute relating to the interpretation or execution of these rules will be submitted to the competent courts.

 

 

Satisfied or your money back - Complete anti-hair loss protocol

 

1. Satisfaction Policy:
We offer a "Satisfied or your Money Back" guarantee for our customers who have used our products according to the recommendations.

 

2. Eligibility Conditions:
To benefit from this guarantee, you must have used a complete protocol including:

• Tricho-Force Mud (3 months)
• Tricho-Caps Supplements
• Either the Stimulating Brush or the Dermaroller

 

3. Duration of Use:
You must have used the products for a minimum period of 3 consecutive months without interruption of the treatment. That is, on a weekly basis without stopping the treatment for any reason whatsoever. The application and dosage conditions must be strictly observed.

 

4. Proof of Use:
You must provide the following:

• Proof of purchase of the mentioned products in your name.
• Photographs showing the weekly application of the mask, with the date clearly visible (a photo of yourself with a screen from your phone or computer showing today's date on the Google search engine "what day is it today")
• Any other documentation necessary to verify the use of the products
• Provide a photo of your scalp (specific area to keep throughout the treatment) and your hair length before the treatment, then each week, then a photo at the end of the treatment under the same conditions

 

5. Exclusions:
This guarantee does not apply if hair loss is related to an autoimmune disease or a severe androgenic condition.

 

6. Refund Request:
To initiate a refund request, please contact us by email at client@makemymask.com including all required proofs. Your request will be processed within 30 days.

 

7. Right of Refusal:
We reserve the right to refuse any request that does not comply with these conditions.

By using our products, you accept these conditions. For any questions or clarifications, please do not hesitate to contact us.

 

 

Satisfied or your money back - Complete anti-dandruff protocol

 

1. Satisfaction Policy:
We offer a "Satisfied or your Money Back" guarantee for our customers who have used our products according to the recommendations.

 

2. Eligibility Conditions:
To benefit from this guarantee, you must have used a complete protocol including:

• Tricho-Pure Anti-dandruff Mud
• Tricho-Pure Anti-dandruff Shampoo
• Tricho-Pure Soothing Serum

 

3. Duration of Use:
You must have used the products for a minimum period of one month without interruption of the treatment. That is, on a weekly basis without stopping the treatment for any reason whatsoever. The application and dosage conditions must be strictly observed.

 

4. Proof of Use:
You must provide the following:

• Proof of purchase of the mentioned products in your name.
• Photographs showing the weekly application of the mask, with the date clearly visible (a photo of yourself with a screen from your phone or computer showing today's date on the Google search engine "what day is it today")
• Any other documentation necessary to verify the use of the products
• Provide a photo of your scalp (specific area to keep throughout the treatment) then each week, then a photo at the end of the treatment under the same conditions

 

5. Exclusions:
This guarantee does not apply if your symptoms are related to an autoimmune disease.

 

6. Refund Request:
To initiate a refund request, please contact us by email at client@makemymask.com including all required proofs. Your request will be processed within 30 days.

 

7. Right to Refuse:
We reserve the right to refuse any request that does not comply with these conditions.

By using our products, you accept these conditions. For any questions or clarifications, please do not hesitate to contact us.

 

 

Satisfied or your money back - Tricho-Force anti-hair loss shampoo

 

1. Satisfaction Policy:
We offer a "Satisfied or Your Money Back" guarantee for our customers who have used this product according to recommendations, to ensure the shampoo's foaming effect from the very first wash.

 

2. Eligibility Conditions:
To benefit from this guarantee, you must have used the Tricho-Force anti-hair loss shampoo.

 

3. Usage Period:
You must have used this product at least once. The application and dosage conditions must be scrupulously followed.

 

4. Proofs of Use:
You must provide the following elements:

• Proof of purchase of the product mentioned under your name.
• Photographs showing the absence of foam when applying the shampoo.
• Any other documentation necessary to verify product use.
  

 

5. Refund Request:
To initiate a refund request, please contact us by email at client@makemymask.com including all required proofs. Your request will be processed within 30 days.

 

6. Right to Refuse:
We reserve the right to refuse any request that does not comply with these conditions.

By using our products, you accept these conditions. For any questions or clarifications, please do not hesitate to contact us.

 

 

Satisfied or your money back - Tricho-Detox oily hair shampoo

 

1. Satisfaction Policy:
We offer a "Satisfied or Your Money Back" guarantee for our customers who have used this product according to recommendations, to ensure the shampoo's foaming effect from the very first wash.

 

2. Eligibility Conditions:
To benefit from this guarantee, you must have used the Tricho-Detox oily hair shampoo.

 

3. Usage Period:
You must have used this product at least once. The application and dosage conditions must be scrupulously followed.

 

4. Proofs of Use:
You must provide the following elements:

• Proof of purchase of the product mentioned under your name.
• Photographs showing the absence of foam when applying the shampoo.
• Any other documentation necessary to verify product use.
  

 

5. Refund Request:
To initiate a refund request, please contact us by email at client@makemymask.com including all required proofs. Your request will be processed within 30 days.

 

6. Right to Refuse:
We reserve the right to refuse any request that does not comply with these conditions.

By using our products, you accept these conditions. For any questions or clarifications, please do not hesitate to contact us.

 

 

Satisfied or your money back - Tricho-Volume fine hair shampoo

 

1. Satisfaction Policy:
We offer a "Satisfied or Your Money Back" guarantee for our customers who have used this product according to recommendations, to ensure the shampoo's foaming effect from the very first wash.

 

2. Eligibility Conditions:
To benefit from this guarantee, you must have used the Tricho-Volume fine hair shampoo.

 

3. Usage Period:
You must have used this product at least once. The application and dosage conditions must be scrupulously followed.

 

4. Proofs of Use:
You must provide the following elements:

• Proof of purchase of the product mentioned under your name.
• Photographs showing the absence of foam when applying the shampoo.
• Any other documentation necessary to verify product use.
  

 

5. Refund Request:
To initiate a refund request, please contact us by email at client@makemymask.com including all required proofs. Your request will be processed within 30 days.

 

6. Right to Refuse:
We reserve the right to refuse any request that does not comply with these conditions.

By using our products, you accept these conditions. For any questions or clarifications, please do not hesitate to contact us.

 

 

Satisfied or your money back - Tricho-Mela+ anti-aging shampoo

 

1. Satisfaction Policy:
We offer a "Satisfied or Your Money Back" guarantee for our customers who have used this product according to recommendations, to ensure the shampoo's foaming effect from the very first wash.

 

2. Eligibility Conditions:
To benefit from this guarantee, you must have used the Tricho-Mela+ anti-aging shampoo.

 

3. Usage Period:
You must have used this product at least once. The application and dosage conditions must be scrupulously followed.

 

4. Proofs of Use:
You must provide the following elements:

• Proof of purchase of the product mentioned under your name.
• Photographs showing the absence of foam when applying the shampoo.
• Any other documentation necessary to verify product use.
  

 

5. Refund Request:
To initiate a refund request, please contact us by email at client@makemymask.com including all required proofs. Your request will be processed within 30 days.

 

6. Right to Refuse:
We reserve the right to refuse any request that does not comply with these conditions.

By using our products, you accept these conditions. For any questions or clarifications, please do not hesitate to contact us.

 

 

Satisfied or your money back - Tricho-Repair dry hair shampoo

 

1. Satisfaction Policy:
We offer a "Satisfied or Your Money Back" guarantee for our customers who have used this product according to recommendations, to ensure the shampoo's foaming effect from the very first wash.

 

2. Eligibility Conditions:
To benefit from this guarantee, you must have used the Tricho-Repair dry hair shampoo.

 

3. Usage Period:
You must have used this product at least once. The application and dosage conditions must be scrupulously followed.

 

4. Proofs of Use:
You must provide the following elements:

• Proof of purchase of the product mentioned under your name.
• Photographs showing the absence of foam when applying the shampoo.
• Any other documentation necessary to verify product use.
  

 

5. Refund Request:
To initiate a refund request, please contact us by email at client@makemymask.com including all required proofs. Your request will be processed within 30 days.

 

6. Right to Refuse:
We reserve the right to refuse any request that does not comply with these conditions.

By using our products, you accept these conditions. For any questions or clarifications, please do not hesitate to contact us.